Mobile Business Process Management (MBPM)

To make up the core of its business, a company creates, edits, and analyzes the predictable processes, which is known as Business Process Management (BPM). Sequence of events or tasks that must be performed for a business to operate is defined as a business process. In BPM, a company looks at all of these processes in total and individually. It creates a more effective and efficient organization by analyzing the current state and identifying the areas of improvement. In order to circulate any information and remain up-to-date, all the employees of a company had to be present at one location due to the technological limitations. However, now the mobile and web technologies allow for an increasing amount of remote work, which is changing the way businesses function. 

Mobile Business Process Management (MBPM) system provides a toolkit in the mobile to completely streamline the business operations and integrate the entire staff with the organization’s operations. MBPM ensures that every employee in an organization is synced with the company’s operations regardless of working from the office, or home, or field.

MBPM has always been discussed, though, owing to the technological limitations it was not implemented. NetSuite pioneered the ‘Cloud Computing revolution’ in 1998 and established the world’s first company dedicated to delivering business applications over the Internet. The adoption of smartphone has paved the way for MBPM and since then it has been growing significantly. Presently, various software solutions are available, which aid in efficient business operations for MBPM. 

The main motto of MBPM is to improve efficiency, performance, and communication across the organization. The software used for these processes has to be fully configurable and have a versatile framework to automate and manage even the most complex task flows and custom business processes on a mobile.

The challenges facing MBPM is that the world of mobile operating systems is fragmented and developing mobile applications and supporting them on all major platforms has significant costs. On mobile phones, the user tends to expect a simpler user experience when compared to the computer. However, the use of mobile applications is prone to disturbance as people use them while walking, in functioning signal circumstances, and with low battery condition. A simple failure of a mobile application may lead to serious consequences in an organization. Therefore, it is essential to develop more reliable mobile business applications to overcome all the hurdles. 

Some developers of MBPM software products are Bpm’online studio, Nintex, TIBCO BPM, KiSSFLOW, Zoho Creator, ConceptDraw PRO, Mindbody, Laserfiche, Replicon, Cleverbridge, Oracle BPM, Process Street, OptimumHQ, Process Bliss, and QUALITYWEB 360.

The features of MBPM are agility, document management, IT management, intelligent work and resource management, team collaboration, business insight reporting, and many others. MBPM software when properly designed provides services to large enterprises such as healthcare, education, and government.

MBPM is a boon for any organization to keep the employees in sync and perform the tasks remotely. MBPM is based on cloud computing and storage, which provides access to the employees of the organization. The only threat when dealing with cloud computing is that every single bit of information is stored in the cloud and in case of data breach, information of the company is at risk. Are the measures taken for the security of cloud computing sufficient? Can cloud computing and storage be available to start-ups at an affordable cost? These are a few questions that needs to be addressed.