Market Overview:

The End User Experience Monitoring Market size is estimated to reach $4.9 Billion by 2030, growing at a CAGR of 8.2% during the forecast period 2024-2030, according to a recent report published by IndustryARC, titled, “End User Experience Monitoring Market – By Component (Products and Services), By Access Type (Web and Mobile), By Deployment Type (On-Premises and Cloud-Based), By Organization Size (Large Enterprises and Small and Medium Enterprises (SMEs)), By Industry Vertical (IT and Telecom, BFSI (Banking, Financial Services, and Insurance), Retail, Healthcare, Education and Others) and By Geography Analysis - Global Opportunity Analysis & Industry Forecast, 2024-2030.
The growing emphasis on customer experience is driving the market as organizations strive to meet rising consumer expectations. Meanwhile, digital transformation is also a key factor, pushing businesses to adopt innovative technologies and strategies to enhance user engagement and satisfaction, fueling the market growth during the forecast period.

North America Dominated the Market in 2023:

North America accounted for the largest share in the End User Experience Monitoring Market in 2023. The region boasts a strong technological ecosystem, with numerous companies heavily investing in cutting-edge digital solutions and cloud infrastructure. The rise of API-driven services has greatly improved businesses' ability to integrate various applications and platforms, facilitating seamless user experiences. In North America, companies are focusing on low-latency connections to ensure quick and efficient access to applications, which is crucial for maintaining customer satisfaction and loyalty. Faster connect times enhance performance monitoring, enabling organizations to swiftly identify and resolve issues that could affect user experiences. For example, a June 2024 article from Spiceworks highlights that measuring API cloud speed is a key metric for enhancing user experience. Analysis of over 650 million API calls in 2023 revealed that North America achieved the fastest connect time speed of 500 milliseconds (ms). Overall, the combination of advanced API integration, a strong emphasis on connect time speed, and the adoption of cloud technologies positions North America as a leader in the end-user experience monitoring market, driving continuous growth and innovation.

End User Experience Monitoring Market: Key Takeaways

Digital Transformation

Digital transformation is a major driving force behind the end-user experience monitoring market, as organizations adopt digital-first strategies to effectively engage customers. With businesses increasingly depending on online platforms and applications, providing a seamless user experience has become essential. This transition highlights the importance of both performance monitoring and digital experience monitoring (DEM) to ensure applications offer optimal experiences. By utilizing performance monitoring tools, organizations can pinpoint bottlenecks and performance issues that may adversely affect user satisfaction. For instance, in August 2024, logistics leader GEODIS implemented a comprehensive data strategy to automate its performance monitoring, positioning itself to fully leverage the emerging information ecosystem. Meanwhile, digital experience monitoring aims to capture the user's perspective, gathering data on how customers interact with applications across different devices and platforms. A notable example is Cisco's acceleration of its full-stack observability strategy in May 2023, which includes customer digital experience monitoring. DEM tools empower organizations to analyze user behavior, evaluate usability, and identify pain points in the customer journey.

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User experience network monitoring

User experience network monitoring is significantly influencing end user experience monitoring by delivering vital insights into how users engage with applications and services across different platforms. This form of monitoring enables organizations to track real-time performance metrics—such as load times, response rates, and error occurrences—directly from the user’s viewpoint. By concentrating on these key performance indicators, businesses can pinpoint potential bottlenecks or issues that may impact user satisfaction. Moreover, user experience network monitoring empowers organizations to take a proactive stance in resolving problems. For instance, in January 2024, Microsoft highlighted its dedication to improving user experience network monitoring through a strong integration between AppNeta and Azure Monitor. As networking infrastructure has evolved, extending across thousands of on-premises and cloud resources in 160 countries, this integration facilitates deeper analysis of user behavior, allowing organizations to customize their offerings to better align with user needs. Ultimately, user experience network monitoring is a vital component that empowers businesses to enhance their end user experience monitoring efforts, driving continuous improvement and innovation in digital service delivery.

Scope of the Report: 

Report Metric

Details

Base Year Considered

2023

Forecast Period

2024–2030

CAGR

8.2%

Market Size in 2030

$4.9 Billion


Segments Covered

By Component, By Access Type, By Deployment Type, By Organization Size, By Industry Vertical and By Geography.





Geographies Covered

North America (U.S., Canada and Mexico), Europe (Germany, France, UK, Italy, , Spain, Russia and Rest of Europe), Asia-Pacific (China, Japan, South Korea, India, Australia & New Zealand and Rest of Asia-Pacific), South America (Brazil, Argentina, Chile, Colombia and Rest of South America), Rest of the World (Middle East and Africa).





Key Market Players

1.      IBM

2.      Dynatrace

3.      New Relic

4.      AppDynamics

5.      SAP SE

6.      Datadog

7.      Oracle Corporation

8.      Catchpoint

9.      Manage Engine

10.  Riverbed


Recent Developments:

In October 2024, Catchpoint introduced a range of significant new features to its Internet Performance Monitoring IPM platform aimed at assisting IT teams in aligning more closely with business goals and enhancing digital resilience, these additions further establish Catchpoint as an essential tool for safeguarding today’s intricate online environments.

In October 2024, Checkly Inc., a startup that assists developers in monitoring their applications for technical issues, secured $20 million in a funding round led by Balderton Capital. This Series B funding increases Checkly’s total external funding to over $32 million.

In September 2024, New Relic announced its support for RISE With SAP, designed to help enterprises accelerate and secure their cloud transformation initiatives. In collaboration with SAP, New Relic Monitoring for SAP Solutions provides a comprehensive monitoring solution that spans the entire SAP ecosystem.

End User Experience Monitoring Market: Competitive Landscape

Key companies profiled in the End User Experience Monitoring Market are IBM, Dynatrace, New Relic, AppDynamics, SAP SE, Datadog, Oracle Corporation, Catchpoint, Manage Engine, Riverbed and others.

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